The Terms and Conditions contain the rules and restrictions to which each attendee must agree before purchasing registration(s) to this conference. Each registration is a contract between:
(A) the Purchaser and any attendee replacing the Purchaser, (where a sale or transfer from the Purchaser has been authorised and is valid) and;
(B) the VANZ conference organisation committee. The conditions set out below contain the rules and restrictions around both the purchase of and use of that registration.
Registrations sold via the website are non-refundable and cannot be exchanged, without written notification and within the timeframe given in the cancellation and refund policy.
By processing their online registrations, attendees agree to the Terms and Conditions listed here.


Register online and pay online the required conference fees immediately to secure your booking.

  • On completed submission of the registration form, an acknowledgement email detailing all items reserved will be forwarded, along with an invoice statement detailing payments made and/or outstanding.
  • No registration is considered confirmed without full payment of conference fees.


All conference cancellations and requests for refunds must be made in writing by the purchaser as indicated below. Requests must be sent to Requests may be emailed, or mailed (contact information below). Telephone requests will not be honoured. When the conference registration fees are inclusive of morning and afternoon teas, lunches and the conference dinner, no discount or refunds are available for attendees who do not wish to attend these events. Registrations are not fully refundable.
In all cases, an administration charge is payable.

  • Full Refunds less an administration charge – More than 45 Days’ Notice: To receive a full refund, VANZ must receive written requests no later than 45 days prior to the first day of the conference.
  • No Refunds – Less than 45 Days’ Notice: Requests for refunds received by VANZ within 45 days of the start of the conference will not be eligible for a refund.
  • No refunds – Absentee at the conference: Refunds are not available at any time for absent attendees.

Alternative to cancellation: Registration may be transferred to another person in your organisation. The organising committee must be advised in writing of the change at least 48 hours prior to the conference.
Emergency Illness or Death of Registrant or Immediate Family Member: Refunds may be granted if an attendee is unable to attend the Conference due to a family death, illness, or other extraordinary circumstance. In such circumstances, VANZ may be contacted by phone or email.

No interest or costs will be payable in respect of any monies refunded. Neither VANZ nor the organiser will be liable for any associated costs, expenses or loss (including, without limitation, any indirect and/or consequential loss, such as for travel to the Venue or any accommodation costs).


VANZ assumes no responsibility for any error, omission, interruption, deletion, defect, delay in transmission or line failure to this web site. VANZ and/or the organisation responsible for the event reserves the right to change details on this web site at any time. Registration purchases are subject to the above Terms & Conditions of Sale. Please read the conditions carefully. By processing your registration on the website, you are agreeing to be bound by these Terms & Conditions. Admission to a Venue will only be authorised upon presentation of a valid and paid registration. Admission to a Venue will be refused to any person noticeably under the influence of alcohol, narcotics or any behaviour-modifying substance, or to any person behaving, or considered by any Authorised Person likely to behave, violently, harmfully or in a manner contrary to public order and/or safety. Admission will also be refused to any person who attempts to bring any Prohibited Item into a Venue. VANZ and the organising committee (all members collectively known as 'the organisers') of all Conferences cannot accept any liability for changes in venues, dates and programme if such changes are caused or result from the act, default or omission of any person other than an employee or agent of the organisers. VANZ and the organising committee (all members collectively known as 'the organisers') of all Conferences cannot accept any liability for death, injury, any loss, cost or expense suffered by any person (including accompanying persons, partner, or attendant caregivers) if such a loss is caused or results from the act, default or omission of any person other than an employee or agent of the organisers. In particular, the organisers cannot accept liability for losses arising from the provision or non-provision of services provided by hotel companies or transport operators. Nor can the organisers accept liability for losses suffered by reason of war including threat of war, riots, civil strife, terrorist activities, natural disasters, weather, fire, flood, drought, disease pandemic, technical, mechanical, or electrical breakdown within any premises visited by attendees and/or partners in connection with the conference. The organisers are not able to guarantee that any particular person will appear as a speaker or panellist.


VANZ Secretary:
Phone: +64 21 545 706
Web Site:
Postal Address: PO Box 2122, Shortland Street, AUCKLAND